Refunds for studio courses
These rules apply to tuition paid at the desk for named courses. This website never charges you, so card disputes for “online checkout” do not arise here.
Eligibility
A refund request must name the course, the cohort start date, and the receipt number from the Ozurgeti desk. Write to desk@portalanchorbase.click or call +995 599 120 353 during studio hours. We confirm identity against the enrolment note before we move money.
Timeframe for a full refund
If you cancel in writing at least seven full days before the first session of your cohort, we refund 100% of tuition paid for that course, including any deposit taken at the desk. Notice counted in Georgian time, ending at 18:00 GET on the seventh day before the first session.
Partial refund after the cohort starts
After the first session begins, refunds are partial and tied to sessions not yet delivered:
- After session 1 of a six-session course: 70% of tuition.
- After session 2: 50%.
- After session 3: 25%.
- After session 4 or later: no remaining tuition is returned.
For four-session courses the steps are 60% after session 1, 30% after session 2, and none after session 3. For three-session courses: 50% after session 1, none after session 2. For the two-session overnight lab: 40% if you cancel before the second lab and have sat the first; none after the second lab starts.
What is not refundable
Printed chart packets and highlighter kits already handed to you stay yours and are not bought back. The private 40-minute review included in Structure Mapping is not refunded separately once it has been used or once you have missed a booked review slot without 24 hours’ notice. A no-show for a full session (arrival more than 30 minutes late without notice) counts as a delivered session for the tables above.
Work already started
Markup already done in the room, verbal coaching, and homework already marked are delivered services. We do not unwind those hours into cash beyond the partial tables.
Deposits
When the desk asks for a deposit to hold a scarce seat, that deposit is part of tuition. It follows the same full-refund window (seven days before start) and the same partial table after start. We do not take “non-refundable holding fees” on top of tuition.
Rescheduling
You may move once to the next cohort of the same course if you ask at least three days before your first session and that later cohort still has a seat. No extra fee. A second move is treated as a cancellation under the tables above unless a tutor cancelled a weekday and we owe you a make-up.
Institute cancellations
If we cancel a cohort entirely, you choose a full refund of sums paid for that cohort or a seat in a later cohort of the same course. Make-up sessions for a single missed weekday (tutor illness) are not refunds; they are replacement teaching time.
How the money returns
Refunds go back by the same method used at the desk (cash receipt or bank transfer to the Georgian account you paid from). We do not send refunds to a third person’s account. Processing is typically five to ten working days after we accept the request; bank transfers may add the receiving bank’s time.
Exceptions we do not invent
We do not sell downloadable software, shipped goods, or hotel packages, so those refund stories do not apply. We do not pro-rate “unused platform months.”